Privacy Policy
This policy describes how Moonhop handles information when you use Moon Hop and its support website. Effective date: November 10, 2026.
Your game stays on your device
The game works offline and does not require an account. Level unlocks, stars, collected crystals, saved checkpoint and run history, language, audio and haptic preferences are stored locally. Gameplay records are not uploaded to our server. The app has no cloud-save service.
Online pages and technical requests
Opening privacy or support pages makes an HTTPS request. Our server and hosting/network providers necessarily process the requesting IP address, requested path, time and browser/network information to deliver and protect the website. The app does not attach your gameplay history, advertising identifier, persistent device identifier or contact details to these requests. Encrypted entry parameters contain only document type, language, protocol version, time and a random nonce.
Support you choose to send
If you email [email protected], we receive your email address, message and any attachments you choose to send. We use these to respond, resolve problems and handle privacy requests. Please do not send passwords, payment details or other sensitive information. Email providers process messages as part of delivery.
Tracking, advertising and notifications
This version has no third-party advertising or analytics SDK, no cross-app tracking, and does not request access to contacts, photos, camera, microphone or precise location. Push notifications are not enabled in this version, and no APNs token is registered or sent to our server. If these practices change, we will update this policy and obtain permission where required before enabling them.
Use, sharing and retention
We do not sell or rent personal information or share it for advertising. Information is processed only to provide support and maintain the website, by service providers needed for those purposes, or where legally required. Ordinary successful document requests are not stored in an application database. Local data remains until you clear it or remove the app; device backups may retain a copy according to your Apple settings. We keep support correspondence only as needed to resolve the request and meet applicable recordkeeping obligations, then delete or anonymize it.
Security and international access
Web traffic uses HTTPS. The app uses AES-256-GCM to protect entry parameter integrity and confidentiality, with separate keys per app. Public policy and support documents remain publicly accessible. Client-side keys are not a substitute for user authentication. Hosting and email providers may process information in countries other than yours. No transmission or storage method is completely secure.
Your choices and privacy requests
You can change language and audio/haptic settings in the app. Use Settings → Clear Local Progress to erase gameplay records while keeping preferences, or delete the app to remove its local container. No account deletion is needed because no account is created. For access, correction, deletion or other rights applicable where you live, contact [email protected]; we may ask for information necessary to verify your request. We cannot recover progress that was stored only on a device.
Children and updates
We do not knowingly collect personal information from children through gameplay. If a child has sent personal information to support, a parent or guardian may contact [email protected] to request deletion. Material changes will be explained on this page with an updated effective date.
Configurable online services
At launch, the app may request an encrypted configuration that enables an online page. Disabled or unavailable configuration leaves the native game available. If an activation link is used, its activation time is stored locally so the app can remember that choice; the server can revoke activation. No device identity is included in the configuration request. Online pages may use cookies or process information you submit under the privacy policy shown by that service. The browser uses a temporary website-data session. You can close the page and return to the game.