Technical Support
Help with Moon Hop. Your game progress stays on this device; no account is required.
How to play
Hold a direction to move and tap Jump to cross gaps. Collect three crystals per level, avoid hazards and use checkpoints across 12 levels.
Language and sound
Open Settings and choose English or 简体中文. English is selected on first launch. Music, sound effects and haptics can be changed independently. If audio is silent, check device volume, output device and the app audio settings.
Progress and reinstalling
Records are stored locally without cloud sync. Settings → Clear Local Progress erases gameplay records and keeps preferences. Removing and reinstalling the app can remove progress; we cannot restore a local save from our servers.
Pause and connection
Use Pause before taking a break. When the app goes to the background, gameplay pauses. Return and choose Resume when ready. The game works offline; privacy and support pages require an internet connection. If a page fails, use Retry or close it to return to the game.
Compatibility and troubleshooting
Designed for iPhone in portrait orientation, iOS 15.6 or later. If the app stops responding, close and reopen it, then restart the device if needed. Avoid deleting the app before contacting us if you want to preserve local progress.
Contact support
Email [email protected]. Include the app name, app version, device model, iOS version and steps to reproduce the problem. Screenshots are optional; remove personal information before sending. For privacy questions, use the same address and include “Privacy” in the subject.